We are the leading producer
of premium drinking water
in the Gulf.
We are the leading producer
of premium drinking water
in the Gulf.
INTRODUCING BALANCE BY MASAFI.
The perfect thirst quencher with the perfect balance of essential minerals.
Drink it up. Live it up..
Balance Delivered Right to Your Door
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
MASAFI CO LLC may collect and use Users personal information for the following purposes:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This Information was last updated on March 17, 2016
Welcome to the Balance website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, Masafi Co. LLC and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under UAE copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Dubai, United Arab Emirates. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Dubai, UAE in English and governed by Dubai law pursuant to the Rules of Commercial Conciliation and Arbitration of 1994 (Dubai), as amended, replaced or re-enacted from time to time. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Dubai and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Masafi Co. LLC in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site.
The Site provides content from other Internet sites or resources and while Balance. ae tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Balance.ae will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.
This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.
To the fullest extent permitted under applicable law, Balance.ae or its suppliers will not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.
Without prejudice to the generality of the section above, the total liability of Balance.ae to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. Balance.ae, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, Balance.ae assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
Balance.ae will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Balance.ae on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
Masafi and their respective publishers, authors, agents and employees have done their best to ensure the accuracy and currency of all the information on this website contributed by them; however, they accept no responsibility for any loss, injury, or damages sustained by anyone as a result of information or advice contained on the site nor for the results of any travel arrangement originating from this site. The use of information on or derived from this site and any arrangement for travel with person's contacted through the site is made at the user's own risk. We encourage you to verify any critical information with the relevant authorities before you travel. This includes information on visa requirements, health and safety, customs, and transportation.
Masafi and their respective publishers, authors, agents and employees make no representations about the suitability of the information contained in the documents and related graphics published on this website for any purpose. All such documents and related graphics are provided "as is" without warranty of any kind, statutory or otherwise. Masafi and their respective publishers, authors, agents and employees disclaim all warranties and conditions with regard to this internet site and the information contained therein, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. In no event shall Masafi and their respective publishers, authors, agents and employees, be liable for any special, indirect, or consequential damages or any damages whatsoever whether in an action of contract, negligence, or other tortuous action, arising out of or in connection with the use or performance of this internet site or of the information and documents contained therein, provision of or failure to provide services, or any other information directly or indirectly available from this website.
The documents and related graphics published on this website could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein. Masafi may make improvements and/or changes in the product(s) described herein at any time. The linked sites are not under the control of Masafi and their respective employees are not responsible for the contents of any linked site or any link contained in a linked site. Masafi is providing these external links to you only as a convenience, and the inclusion of any link does not imply endorsement by Masafi of the site. All views expressed by individuals on this site are their personal opinions and are not necessarily those of or endorsed by Masafi.
Color of the product may vary from the one illustrated
P.O Box No: 5603 Dubai, UAE,
Tel: +971 (0) 43808764
Fax: +971 (0) 4 3465200
Balance Customer Service,
Time: 8:00am to 5:00pm (Sunday-Thursday)
Welcome to Balance.ae, a website owned and operated by Masafi Company LLC.
The following terms and conditions will be deemed to have been accepted by the User on usage of the website Balance.ae. You are requested to read them carefully before you use the services of this site.
The term "user" shall refer to a person who makes use of the site. The term "Balance.ae", "website", "site" shall refer to www.Balance.ae owned and monitored by Masafi Company LLC.
This policy does not apply to the practices of companies that Balance.ae does not own or control or to people that Balance.ae does not employ or manage.
Customers can order 24/7 using any of the following methods for delivery in UAE:
Balance.ae collects personally identifiable information in the form of a sign-up. We may ask for your name, email address, birth date, gender, pin code, occupation, industry, personal interests etc. Once you have sent us this information and sign in to our services, you are given a unique id and are not anonymous to us anymore.
Balance.ae uses information for two general purposes: to provide better service to you and ensure on time deliveries of your orders and to contact you about special offers and promotions.
Balance.ae may amend this policy from time to time.
We use any information voluntarily you give us to enhance your experience in our site, which is to provide you with interactive or personalized elements on the sites and to better prepare future content based on your interests. We aggregate this tracking information to determine which areas of our site members like and don't like based on traffic to those areas. We don't track what individual members read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Members may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of every newsletter.
All the information displayed, transmitted or carried by Balance.ae is protected by the copyright and other intellectual property laws. The Content is owned by Masafi Limited, its affiliates or third party licensors. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the Content. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the Balance.ae website and not to alter the content in any way.
Your use of Balance.ae is at your own risk. This website is provided by Masafi Company LLC. on an "as is" and "as available" basis. To the full extent permissible by applicable law, cyber site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement.
For your convenience, Balance.ae provides links to other websites which are not in our control. You acknowledge that Masafi Company LLC. does not endorse these linked Sites (even if they pop up in a frame) or any links contained in these linked Sites. In addition, Masafi Company LLC. is not responsible for any content or the privacy policies of these linked Sites or for any data collected on you at these linked sites.
If you make any financial transactions on Balance.ae, including paying for products or services, you may be asked for credit card or other payment information. You agree that all information you provide is accurate, complete and current and that you will pay all charges owed, including any applicable taxes. You agree that you are solely responsible for any personal income reporting by applicable government authorities.
Masafi Company LLC. reserves the right to discontinue in whole or in part any portion of Balance.ae services or programs with or without notice. This discontinuation may relate to all users, certain groups of users, or to certain individual users.
This Agreement has been executed and delivered in UAE, and its interpretations, validity and performance shall be construed and enforced in accordance with the laws of UAE.
All prices published are in United Arab Emirates Dirham AED. In case of erroneous pricing for products listed online, Masafi reserves the right to choose to honour or cancel the transaction. Customers will receive refunds on the amount paid, in case of cancelled transactions. All Promotions offered are subject to availability at the time of delivery and valid as long as stock lasts.
Masafi shall strive to ensure that all the Products displayed are available in stock at all times. In the unforeseen event of a specific Product not being available in stock, Masafi shall propose a substitute Product. In case the product is defective, damaged or different from the order placed and such claim is lodged by the Customer within 15 days from the delivery, Masafi will replace the product or process a refund for the amount paid when the customer shares the Delivery Document and Invoice No. If you feel that a product is not meeting your expectations please send an e-mail to: firstname.lastname@example.org with the subject line: "Complaint Delivered Product" and write your concerns to us, or call us at no. 600525257. We will get in touch with you to get it sorted out.
Masafi Co. LLC will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.
We deliver every day from 08:00AM to 05:00PM. All orders received by Masafi Co. LLC between 08:00AM to 05:00PM everyday will be processed on the spot & delivered next day. Orders received after the cut-off time will be processed in next 72 Hrs. A confirmation e-mail will be sent at the e-mail address you provided when you registered as a member. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever reason (e.g. not within the deliverable area, etc.)
All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.
At Masafi Co. LLC, we understand the importance of 'On-Time' delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.
All items on Masafi Co. LLC are available for delivery within UAE only.
Products in Masafi Co. LLC are readily available for sale as long as they are on stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.
Masafi Co. LLC is committed to protecting customers' privacy and ensuring that all transactions are processed with utmost security. Masafi Co. LLC does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Masafi Co. LLC system. Masafi Co. LLC does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.
The security and privacy of your personal information is very important to Masafi Co. LLC. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.
When you enter your payment card details on Masafi Co. LLC order form, the information will be processed directly to the payment gateway/Bank, and encrypted using Secure Socket Layer technology (SSL). All credit/debit card details will NOT be stored in the Company's database or servers.
For customers to confirm that they are in a secure area; all SSL capable browsers have a symbol to indicate secure mode. It is usually a closed lock image at the right of your browser's bottom status bar. Customers can also confirm when the URL changes from 'http' to 'https' to indicate that a SSL protocol is being used to communicate with the server.
Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data.
Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.
Masafi Co. LLC accepts the return of grocery items purchased through its website, only if items arrive in bad condition; damaged or leaked. Refunds for any item returned to Masafi Co. LLC will be in the form of store credit only.
Returns will only be offered if the product is in its original packaging, unopened, unused and returned with the same delivery driver on the same delivery day.
No return/refund is acceptable for any product that arrives in good condition, and Masafi Co. LLC reserves the right to limit or refuse the acceptance of return of certain products at any time and for any reason.
All comments, feedback, information or materials submitted to Masafi Co. LLC through or in association with this website shall be considered non-confidential and Masafi Co. LLC's property. By submitting such comments, information, feedback, or materials to Masafi Co. LLC, you agree to a no-charge assignment to Masafi Co. LLC of worldwide rights to use, copy, modify, display and distribute the submissions. Masafi Co. LLC may use such comments, information or materials in any way it chooses in an unrestricted basis.
© Copyright Masafi Co. LLC. 2014. All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed under the International copyright laws. All the text, graphics, design, content, and other works are the copyrighted works of Masafi Co. LLC.
Welcome to the corporate website of Masafi Co. LLC. Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Masafi Co. LLC may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Masafi Co. LLC website, both now and in the future. Masafi Co. LLC may at any time revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.
You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Masafi Co. LLC's products. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.
The information and any materials (including white papers, press releases, data sheets, product descriptions, and FAQs) available on or from this website are the copyrighted works of Masafi Co. LLC, and any unauthorized use of that information or materials may violate copyright, trademark and other laws./p>
Any rights not expressly granted herein are reserved.
Masafi Co. LLC's trademarks may be used only with written permission from Masafi Co. LLC. Masafi Co. LLC, Masafi Co. LLC, and Masafi Co. LLC are registered trademarks or trademarks of Masafi Co. LLC. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Masafi Co. LLC or any third party.
As a convenience and to make the Masafi Co. LLC website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Masafi Co. LLC makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Masafi Co. LLC website is not an indication that Masafi Co. LLC endorses the third party or its site, or has any affiliation with or between Masafi Co. LLC and the third party hosting site.
The Masafi Co. LLC Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Masafi Co. LLC has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Masafi Co. LLC may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Masafi Co. LLC makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Masafi Co. LLC. Neither Masafi Co. LLC, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Masafi Co. LLC's website. Masafi Co. LLC reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.
ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND MASAFI CO. LLC DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL MASAFI CO. LLC BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.
Masafi Co. LLC may, in its sole discretion, terminate or suspend your access to all or part of the Masafi Co. LLC website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.
This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates exclusive of its choice of law principles. The United Arab Emirates courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.
If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Masafi Co. LLC concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Masafi Co. LLC's Terms and Conditions, please email:email@example.com.
We're located at Masafi Warehouse, Al Quoz Industrial Area 3, Behind Cemex Factory, P.O. BOX 5603, Dubai, UAE.